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Data Protection Policy

Summary

Trophovital GmbH takes the protection of your privacy and your personal data very seriously.

The term "personal data" refers to information by which you or other persons can be directly or indirectly identified ("personal data"). This usually includes your first name and surname, any additions to your name, your date of birth, your address, your email, your phone numbers, the date of purchase and financial data provided by you in connection with your purchase. Personal Information may also include other information, such as your IP address and purchasing habits.

The categories of personal information we process depend on how you use our services. We use your personal data to provide our online services in accordance with your preferences, to process your enquiries, to contact you regarding customised products and services tailored to your interests and to perform related administrative services. All personal data is processed in accordance with the applicable data protection laws.

We do not disclose your personal data to third parties, with the exception of data processors who assist us in providing our services. With your consent, we use cookies for marketing, performance and statistical purposes.

As a valued customer, we also offer you various ways to control how your personal data is used. For more information on how we process your personal information and the cookies we use, please refer to the following detailed version of our Data Protection Policy and our Cookie Policy.

Full version

Content

  1. Our data protection principles
  2. Our data protection policy
  3. Who is responsible for what happens to your information?
  4. Who is the data protection officer of TROPHOVITAL?
  5. What is personal data?
  6. What happens to your information and when do we obtain your consent?
  7. What happens if the customer is a child?
  8. For what purposes do we process your personal data?
  9. What types of personal data do we collect about you?
  10. How long do we store your personal data for?
  11. What is the legal basis for the processing of your personal data?
  12. Who receives your personal data?
  13. To which countries do we transfer your personal data?
  14. How long do we process your personal data for?
  15. What rights do you have?
  16. Can you withdraw your consent to the processing of personal data?
  17. Can you lodge a complaint with the data protection authorities?
  18. How do we protect your personal data?
  19. Can we change our Data Protection Policy?
  20. Online shopping
  21. Recommending products and services we offer that may be of interest to you
  22. Competitions and prize draws
  23. Data protection regulation on the use and application of The Trade Desk

 

1. Our data protection principles

We take data protection very seriously. These are our six data protection promises to you:

We will answer all your questions regarding the processing of your personal data without delay.

We will ensure that your personal data is used in accordance with the applicable data protection laws.

We will guarantee transparency in the use of your personal data. In this context, we will inform you about all the information we collect, what we do with it, to whom we pass it on and whom you can contact if you have any questions.

We offer you easy ways to unsubscribe from our marketing information if you no longer wish to receive it.

We protect online and offline information in the same way.

We take appropriate action to ensure that no unauthorised persons access your personal information.

2. Our data protection policy

We are committed to protecting your privacy and your personal data. Our Data Protection Policy explains what types of personal information we collect and how we process and protect that information.

The present data protection policy applies to personal information that we process in connection with the services and products we provide you with, including, but not limited to, through the www.trophovital.com website ("service(s)"). This includes information collected offline by our customer services or online through our website, applications and branded pages on external platforms, and applications used by or accessed by these websites or external platforms ("websites").

Our Data Protection Policy also applies to targeted content, such as online offers and advertising relating to any products and services that we (or a service provider acting on our behalf) may send you on external websites, platforms and applications ("external websites") based on your use of the Internet. These external websites may be subject to their own data protection policies and terms of use. We urge you to read them before using any external websites.

3. Who is responsible for what happens to your information?

Trophovital GmbH (“TROPHOVITAL” or "we", "our", “us”) is responsible for processing your personal data in connection with the services we offer. If you have any questions, you can contact us by postal mail at Am Gfild 3, 85375 Neufahrn, by phone at +49 (0) 89 65530 or by email at info@trophovital.com.

4. Who is the Data Protection Officer of TROPHOVITAL?

The current Data Protection Officer (DPO) of TROPHOVITAL is Dr. Sebastian Kraska. You can contact the DPO at the following email address: email@iitr.de.

5. What is personal data?

The term "personal data" is defined as information by which you can be identified, directly or indirectly ("personal data"). This usually includes your name, address, email and phone numbers and, where applicable, other information such as your IP address, shopping habits, health data and information on your lifestyle or preferences, for example, your hobbies and interests. Health data are referred to as "special categories of personal data" that require special protection due to their sensitivity.

6. What happens to your information and when do we obtain your consent?

By using our services and websites, you acknowledge that we process your personal information in accordance with our Data Protection Policy. If you do not wish us to process your personal data in this way, please do not use our services or website and do not submit your personal data to our website in any other way.

We process your personal data in order to provide you with the services described below. In certain cases, we may process your personal data solely if you have given us your permission to do so, for example, in most cases where we process your personal data for marketing purposes, use cookies or location data, or where we process sensitive data about you. In other cases, the processing of your personal data may be based on different legal grounds, such as the fulfilment of the purchase contract concluded with you, or due to legitimate interests such as fraud prevention.

If we process your data on the basis of your agreement, we shall undertake to obtain your express consent. We may also ask you for further consent if we need to use your personal information for purposes not covered by the present Data Protection Policy.

7. What happens if the customer is a child?

Our services and website are intended for adults. However, there is a possibility that customers under the age of 18 may access the services on our website or purchase products. Our policy is that in cases where we know that a customer is under 18, we will not use their personal information for marketing purposes unless we have written parental consent.

To grant parental consent, please provide the given contact at TROPHOVITAL with the data mentioned in section 2.1 hereof. Please note that access to some areas of our website and/or services may be restricted to users who have reached a certain age. We have the right to use your personal information to conduct age verification checks and enforce such age restrictions.

8. For what purposes do we process your personal data?

We collect your personal data directly when you provide us with personal information on visiting our website, register as a customer for our online shop, purchase products or services, subscribe to our newsletter, receive information or mailings, use our applications, fill out a survey form and/or make comments or enquiries, or contact our customer services. We may also obtain personally identifiable information about you from other sources, including generally accessible sources such as public databases, data collectors and information from third parties. If you do not wish us to obtain your personal information from other sources, please indicate your preferences directly to the appropriate sources.

Specifically, we process the following categories of personal data for the purpose indicated below:

Surfing our website – with or without cookies.

9. What types of personal data do we collect about you?

For the above purpose (surfing our website), we process the following personal data: information on the type of browser you use, details about the web pages you have visited, your IP and device address, your cookie ID, hyperlinks you have clicked on, your user name, profile picture, gender, networks, the websites you visited before coming to our website and information collected by cookies or similar tracking features, as well as any information you provide us with when using external websites that direct you to us, for example when you visit TROPHOVITAL social network sites such as Facebook, Instagram, Twitter or the TROPHOVITAL YouTube channel. Our website contains simple links to social networks. Depending on the technology used by the social networks, TROPHOVITAL may transmit personal data to the operator of the social network in question when you click on such a link.

10. How long do we store your personal data for?

We only store your personal data until the above-mentioned purposes for which we have collected or received your personal data are fulfilled and until the respective legal retention obligations have expired.

11. What is the legal basis for the processing of your personal data?

Applicable data protection laws allow TROPHOVITAL to process your personal data for the purpose of fulfilling a contract or order with you (i.e. to respond to your enquiry).

12. Who receives your personal data?

Our service providers (data processors)

We may share your personal data with the following data processors (i.e. service providers):

Companies belonging to Protina Pharmazeutische GmbH as well as wholly owned subsidiaries and trusted third parties who directly support our promotional activities;

Trusted third parties who assist us in processing and analysing your personal data in order to gain knowledge about you, which we can use to improve our advertising, our products and our services and to track the efficacy of a particular promotion or campaign;

When you order a product or service from us, trusted third parties receive your data to enable payment and delivery of the products and services you have ordered.

Trusted third parties are not authorised by us to use your personal information in any other way, unless you have given your consent. We require every trustworthy third party to implement appropriate technical and organisational measures to protect your personal data.

Other recipients (responsible parties)

We may share your personal data with the following controllers (i.e. third parties who process your personal data for their own purposes):

Interested third parties (other than companies belonging to Protina Pharmazeutische GmbH and wholly owned subsidiaries) that send you marketing materials, however, only if you have given your consent to receive such communications from such third parties;

Law enforcement or other authorities if we are required by law or by judicial order, subpoena or court order to disclose your personal information.

Disclosure of your website usage information

With your consent, we may share information on your use of our website with trusted third parties (e.g. advertisers, ad agencies, ad networks, data exchanges, etc.) to provide you with customised content, including more relevant advertising for products and services that may be of interest to you. These trusted third parties may place their own cookies, web beacons and similar tracking features on your device to help us deliver customised content and advertising to you when you visit our website or the websites of third parties.

For more information about cookies and how you can opt out, please see our cookie policy.

Please note: even if you choose to "opt out", you may still receive advertising from us that is not personalised to you based on your site usage information.

13. To which countries do we transfer your personal data?

Many of our trusted third parties are located in the European Union or the European Economic Area. However, we may need to transfer your personal information to a location outside the European Economic Area, including countries that do not provide the same level of personal data protection as required by the European Economic Area and for which the European Commission has been unable to ascertain appropriate data protection. Should your personal data be transferred to such a country, we have ensured that an adequate level of data protection is guaranteed by a recognised legal instrument, e.g. the EU-US Privacy Shield certification or is enshrined in the standard contractual clauses.

14. How long do we process your personal data for?

We only store your personal data until the above-mentioned purposes for which we have collected or received such personal data have been fulfilled and until the respective legal retention obligations have expired.

15. What rights do you have?

You have the right to request the following from us:

Confirmation as to whether or not we are processing personal data about you and, if so, a right of access to your personal data;

Correction of inaccurate personal data;

Deletion of personal data;

Limitation on the processing of personal data;

Receipt of the personal data you have provided us with and transfer this personal data to another responsible person without hindrance

16. Can you withdraw your consent to the processing of personal data?

If your consent is the legal basis for the processing of your personal data, you can revoke your consent at any time. This does not affect the legality of the processing that has already taken place on the basis of your consent before revocation. You can revoke your consent by sending us an email or calling us on the phone number given in section 2.1 hereof. More detailed information on the use of cookies is available in our Cookie Policy.

17. Can you lodge a complaint with the data protection authorities?

If you believe that the processing of personal data by us infringes the applicable data protection laws, you are free to lodge a complaint with the relevant supervisory authority.

18. How do we protect your personal data?

We have appropriate technical and organisational measures in place to protect the personal data you provide to us against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of or access to personal data.

Our website may contain hyperlinks to other websites provided by third parties. We have no control over these third-party websites or the content of such websites. Once you have left our website, we cannot be held responsible for the protection and confidentiality of any information you provide. You should therefore exercise caution and read the data protection policy of the website you are visiting with great care.

19. Can we change our Data Protection Policy?

We may amend our Data Protection Policy from time to time. If we do, we will post the updated version of the Data Protection Policy here. We therefore recommend that you visit this section of our website frequently to keep up to date.

20. Online shopping

What personal data do we collect about you?

Name, title, postal address, email address, landline and mobile phone numbers, information on products you have ordered, order history, details of your purchase, payment details, payment history, age.

What is the purpose of processing this data?

To process your online purchases and deliver the products to you in accordance with your order. Your payment-related personal data may be transferred to payment service providers for the processing of your payments.

How long do we store your personal data for?

For as long as you shop with us. We only store your personal data until the above-mentioned purposes for which we have collected or received your personal data have been fulfilled and until the respective legal retention obligations have expired.

What is the legal basis for processing?

We require this data in order to be able to carry out your online order (contractual fulfilment).

21. Recommending products and services we offer that may be of interest to you

What personal data do we collect about you?

For the above purpose (recommendation of products and services we offer that may be of interest to you), we process the following personal data: name, email, landline and mobile phone numbers, company, country, order history/wishlist (including purchases you make on our website or offline), payment history, age, date of birth, gender, products you viewed on our website, services you viewed on our website, your preferred store, actions you take on our website or when you check out emails from us, your shopping habits and preferences in addition to information about your lifestyle, for example your hobbies and interests.

What is the purpose of processing your personal data?

We process your personal data in order to provide you with products or services tailored to suit you that we believe may be of interest. This may take the form of sending you information on products, services, special offers, promotions and other information by post, email, newsletter, SMS, push notifications or telephone. We may also contact you offering the opportunity of participating in customer research surveys, promotions, prize draws or competitions. We may also provide you with promotional items (such as vouchers) that you can redeem instore.

How long do we store your personal data for?

For as long as you shop with us. We only store your personal data until the above-mentioned purposes for which we have collected or received your personal data have been fulfilled and until the respective legal retention obligations have expired.

What is the legal basis for processing your personal data?

If you have subscribed to our newsletter, your express consent to receive marketing communications is the legal basis for the processing.

If we receive your email address in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of § 7 (3) UWG (German Act against Unfair Competition), to send you regular offers by email detailing similar products from our range to those already purchased. This serves to protect our legitimate interests and balances the interests of our customers with our interests in addressing them with advertising. You can object to such use of your email address at any time by sending a message to the contact indicated below or via a link provided for this purpose in the advertising mail, without incurring any costs other than the basic rate transmission costs.

You may opt out of receiving such marketing communications at any time by clicking on the "opt out" button at the bottom of the communications we send you.

22. Competitions and prize draws

What personal data do we collect about you?

Name, title, postal address, email, landline and mobile phone numbers, age, date of birth, gender, user-generated content or any other personal information you enter that is required for competitions or prize draws.

What is the purpose of the processing?

For the purposes of any competitions and prize draws we run in which you participate and to determine the winners and deliver the prize to you if you win.

How long do we store your personal data for?

We only store your personal data until the above-mentioned purposes for which we have collected or received your personal data have been fulfilled and until the respective legal retention obligations have expired.

What is the legal basis for the processing?

We need this information for identification purposes and to be able to send you your prize, should you win the competition you have entered (contractual fulfilment). In cases where we intend to use your personal data for marketing purposes, we will inform you expressly before we collect your personal data and ask for your consent.

23. Data protection regulation on the use and application of The Trade Desk

Name of the cookies:

TDID; TDCPM; TTDOptOut

Origin:

The Trade Desk, 42 N. Chestnut St Ventura, CA 93001 USA (HQ)

Purpose of the cookies:

The Trade Desk offers its customers a technology known in the advertising industry as Demand Side Platform (DSP). In simple terms, this means that we provide a solution that helps advertisers and their agencies manage digital advertising campaigns across a variety of channels including websites, apps, audio platforms and smart TVs. The ad spaces our clients buy are used to finance the content they enjoy every day. We and our clients collect and use data to ensure that the ads you see are relevant and for the purposes of measuring their effectiveness. Data contained on our DSP is pseudonymous. In other words, no individual can be directly identified. For this reason, our platform does not process names, email addresses, telephone numbers or similar data and moreover, we prohibit customers and partners from transferring this type of data to our platform. For more information on the technology used by The Trade Desk and on data protection, please click on the following link https://www.thetradedesk.com/general/privacy. You can object to the collection and storage of data at any time with effect for the future at the following link: http://www.adsrvr.org/