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FAQ

Frequently asked questions

 

General

Whom can I contact if I have further questions about LINTIA®?
Please contact our customer services team should you have any further questions.

I’m an influencer, how do I go about advertising for LINTIA®?
You are welcome to become part of our community, you just have to register under https://lintia.com/influencer/. Should you have any questions feel free to contact us via info@lintia.com and we will get right back to you.

Where can I give feedback?
We’re constantly aiming to improve our service, so your opinion is very important to us! We’re more than happy to receive both positive and critical feedback of a constructive nature from you. If you would like to send us your opinion on one of our products, please contact: info@lintia.com

 

My account

How can I create a customer account?
You can register for a personal customer account in just a few steps by clicking here. You can also put the products you want in your personal shopping cart in advance, as we also offer you the possibility of creating a personal customer account during the shopping process.

Forgotten your password? Don’t sweat it. Simply follow this link.

Can I order without a personal account?
Yes, you can also order and check out as a guest.

What is the benefit of creating a customer account?
It saves time and offers you many fantastic benefits. For one, you don't have to enter your delivery or billing address every time. When you place an order, it will be delivered automatically to the address given in the customer account, unless you specify a different address. You can also browse our online shop and complete your order at a later date. The items that are already in your shopping cart will remain saved.

How can I change my email address and password?
Log in to your account and go to "personal data". You have the option of changing your email address and password here.

I’ve forgotten my password... what should I do?
If you happen to forget your password, don’t sweat it. Simply follow this link to change your password.

How can I sign up to receive the newsletter?
Please use the following link to subscribe to the newsletter.

How can I unsubscribe from the newsletter?
Each newsletter contains a link via which you can unsubscribe.

 

Orders

Is there a minimum order value?
There is no minimum order value in the LINTIA® online shop.

Can I change the delivery address after I have placed my order?
As we strive to process your order as quickly as possible, this means we are unfortunately unable to change the delivery address after you’ve placed your order.

Where can I find information on the status of my order?
You can find the current status of your order and delivery in the orders section of your account. You will also receive a shipping confirmation email from us when the products have shipped, which includes a tracking number from the parcel service allowing you to track your delivery.

Can I change an order after placing it?
Sorry, but once you have placed an order in the Lintia® online shop, you will unfortunately not be able to change this.

I don't live in Germany, so can I still order from lintia.com?
LINTIA® only ships within Germany and Austria. For this reason, we are only able to accept orders for delivery to Austria and Germany.

How can I bookmark products to buy later on?
You can create a notepad containing products you wish to buy. Simply go to the relevant product and click on the heart or “bookmark” function. All bookmarked items can be found in the notepad area of your customer account.

Can I also order by phone?
For your own safety, we only accept orders via the LINTIA® Online Shop. Unfortunately, we cannot accept orders by phone, fax or email.

How can I change my billing address?
You can change your billing address directly in your customer account under “Overview”.

How can I change my delivery address?
To change your delivery address, simply log into your account where you will be able to enter a new or different delivery address under the section marked “Overview”.

I haven’t received an order confirmation. What should I do?
Please check your spam folder in your email account first of all. If there is no order confirmation in your spam folder, we did not receive your order. If perhaps you may have mistyped your email address, please contact our customer service team.

How do I find my order number?
You can find your order number on your invoice and in your customer account. Please check under “Orders” to retrieve your order history and the corresponding order number.

How do I find my invoice number?
Your invoice number is included directly on your invoice.

 

LINTIA® Products

Where are LINTIA® products manufactured?
All LINTIA® products are manufactured in Germany.

Are LINTIA® products suitable for vegans?
LINTIA® sachets are free from animal ingredients and are 100% vegan.

Are LINTIA® products suitable for children?
LINTIA® Zinc, Balance and Fitness are suitable for school-age children as well as for adults. LINTIA® Energy is only suitable for adults.

Are LINTIA® products lactose-free?
All Lintia® products are free from lactose.

How many sachets should I consume per day?
Recommended daily intake is one sachet. Please note that excessive consumption may result in a laxative effect.

Are LINTIA® products also available in pharmacies?
In addition to our LINTIA® online shop, you can also find our products in selected pharmacies.

How do I take LINTIA® products?
Simply place the contents of the sachet on your tongue. No liquids required: the granules will dissolve directly in your mouth.

 

Shipping & delivery

In which countries does LINTIA® deliver?
We deliver throughout Germany and Austria.

What are the shipping costs?
LINTIA® ships free of charge within Germany.
Shipping to Austria is free of charge for order values of over €25. If the order value is less than €25, we charge a flat rate shipping fee of €7.90.
For further details, click here.

Which parcel service do you use for shipping?
Our packages are delivered by DHL.

How long will it take for my order to arrive?
Standard shipping in Germany takes 1-4 working days for your order to be delivered to your specified delivery address. Deliveries are carried out Monday to Friday by our logistics partner DHL.
Standard shipping in Austria takes 1-4 working days for your order to be delivered to your specified delivery address. Deliveries are carried out Monday to Friday by our logistics partner DHL.
As soon as your package leaves our warehouse, we’ll send you a shipping confirmation email, which includes a tracking number that you can use to track the status of your delivery online.

Can I track the status of my order?
You’ll receive a delivery tracking number that you can use to track the status of your order online. Click on the link provided in the email. Please note that the tracking number only becomes active once it has been registered with the shipping service provider. If the number does not work immediately, please try again later. Registered customers can also check the order status via their customer account.

 

Payment

Which payment methods does LINTIA® accept?
You can pay by credit card or PayPal. More detailed information is available here.

How does the payment via PayPal work?
For payment with PayPal, you will be redirected to the PayPal page after submitting your order. To process the payment, you need to log in using your PayPal login data and confirm the payment. After completing the payment, you will be redirected back to the LINTIA® online shop and will receive a confirmation of your order. Payment will then be debited from your PayPal account as usual.

How does payment by credit card work?
The LINTIA® online shop accepts payment by VISA, Mastercard and American Express credit cards. To pay by credit card, you need the 16-digit card number, the validity period and the CVV/CVC. Your data will be protected by the secure SSL encryption method and processed immediately. The invoice amount will be debited from your credit card account when the goods are shipped.

Is payment in the LINTIA® Online Shop secure?
We would like to assure you that we attach great importance to the highest security standards. Given that we receive your payment via a payment service provider, we only receive your payment data in encrypted form. Your payment data will obviously under no circumstances be stored and/or passed on to third parties.

How can I change my payment methods?
Log in to your account and go to “payment methods”. This is where you can select and save your preferred payment method.

 

LINTIA® vouchers

I have forgotten to enter my voucher code; can I still redeem the voucher?
Unfortunately, it is not possible to enter a voucher code after you have checked out, because the order is processed too quickly for that. If this is the case, you can redeem the voucher with your next order. If you have any problems redeeming your voucher, our customer service team will be happy to help.

Can I redeem multiple vouchers on one order?
Usually, only one voucher can be redeemed per order. However, it may be possible in some cases to use more than one voucher and in this case, the voucher terms and conditions will expressly indicate this.

Why does my discount code not work?
Please check the terms and conditions of the offer to see if the code is valid.

If the code is valid, then we would advise you to contact our customer service team.

How can I redeem a gift voucher?
You can redeem a gift voucher in the shopping cart. A special input field is included here. As soon as you have entered and confirmed the voucher, the amount of the voucher will be deducted from the invoice amount. Please note that you can only redeem gift vouchers online and only one per order can be accepted.

 

Returns

How can I return products?
1. Log into your customer account and open “order overview
2. Click on “Return” when you have located the relevant order
3. Select the item or items for return, the number of products to be returned and the reason, then click on “Next”
4. Check details of the return and confirm by clicking “Complete”
5. Carry out the return shipment by:
   5.1 Printing out the DHL label
   5.2 Printing out the return slip
   5.3 Taking the package to your nearest Post/DHL branch for return

We cannot assume any additional costs. Please ensure to use only our returns label.

What should I do if my order arrives damaged?
While we do make every effort to prevent damage to your goods in transit, it is possible that problems may occur. Kindly accept our apologies for any damaged items you may have received. Please contact our customer service team for assistance if you receive a damaged parcel.

Where can I find the cancellation policy?
Our cancellation policy can be found here.

I’ve received the wrong item. What do I do now?
If you placed an order via the LINTIA® online store and received the wrong product, please contact us here. We will assist you with the return-refund process.

Are returns free of charge for me?
LINTIA® will cover the costs of returns. Please ensure that you use only the return label enclosed with the shipment.

How does the refund process work?
First of all, we’ll confirm receipt of your return by email. From then on, it takes up to one week until we can refund you the cost of any goods you have already paid for. We will refund the cost of your returned order via the same payment method used to pay for the order in the first place.